At Introvert Perfume, customer satisfaction is our top priority. We carefully inspect and package all items before shipping, but if you encounter an issue, we’re here to help.
📌 Return Policy
We only accept returns or exchanges under the following conditions:
- Damaged Product Upon Arrival
If your product arrives damaged, broken, or leaking, please contact us within 2×24 hours after receiving the item. - Wrong Item Sent
If we sent you the wrong item, we will replace it with the correct one at no additional cost. - Defective Packaging or Seals
Products with broken seals or faulty packaging due to our handling may be eligible for replacement.
🚫 Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Opened or used products
- Incorrect choices of scent or personal preference
- Orders returned without prior confirmation
We encourage customers to read product descriptions carefully before ordering.
🔁 Exchange Process
If your case meets our return policy:
- Contact us via WhatsApp or email within 2 days after receiving the item.
- Include:
- Your order number
- A photo or video of the product condition
- Our team will review and approve your request if eligible.
- We’ll provide instructions for the return and ship the replacement once we receive the returned item.
Please note: Return shipping costs are covered by the customer unless the error was on our side.
📨 Contact Us
To request a return or exchange, please reach out through:
- WhatsApp: 0857-1842-0029
- Instagram DM: @introvert.identity
- Email: introvert.identity@gmail.com
We aim to respond within 24 hours.
