Here are some common questions customers ask about shopping at Introvert Perfume. If you don’t find your answer here, feel free to contact us directly.

💬 1. Are the perfumes original?

Yes. All our perfumes are 100% original and sourced from trusted suppliers. We guarantee quality and authenticity in every bottle.

💬 2. Can I test the scent before buying?

Currently, we do not offer testers or samples. We recommend reading the fragrance description and notes carefully, or checking reviews for reference.

💬 3. How long does shipping take?

Estimated delivery time:

• Jabodetabek: 1–2 working days
• Java: 2–3 working days
• Outside Java: 3–5 working days

Note: Delivery times may vary depending on the courier and your location.

💬 4. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track your shipment on the courier’s website.

💬 5. What payment methods are accepted?

We accept secure payments via Midtrans, including:

• Bank Transfer (BCA, BNI, BRI, Mandiri)
• E-wallets (GoPay, OVO, ShopeePay)
• QRIS
• Credit/Debit Card

💬 6. Can I change or cancel my order?

Once payment is confirmed, we immediately process your order. If you need to make changes, please contact us as soon as possible. We cannot guarantee changes once the order is packed.

💬 7. Do you accept returns or exchanges?

We only accept returns or exchanges if:

• The item is damaged or defective upon arrival
• You received the wrong product

Please contact us within 2×24 hours with proof (photo/video).

💬 8. Is it safe to shop on your website?

Absolutely. All transactions are processed through Midtrans, a secure and trusted payment gateway. Your data and payment information are protected.

💬 9. How can I contact customer service?

You can reach us via:

• WhatsApp: [your number]
• Email: [your email]
• Instagram DM: [@introvertperfume]

We typically respond within 24 hours.